Ramshyam offers the best voice interaction facility, ensuring every call will be answered, every time, on time. Customers can speak directly to agents through a pool of dedicated numbers and have their queries resolved effectively. The IVR (Interactive Voice Response) can be programmed to route captured calls in a variety of ways, depending on the routing rules that are written into the ACD (Automatic Call Distributor).
We also provide direct dedicated phone lines to ensure instant response and avoid delay in line transfer.

Inbound Customer Service
Customer support executives, handling customer-initiated telephone calls for client specific programs. This could range from providing billing information, product or service information, aggregating response to direct marketing advertisements and other activities as detailed below.
Our agents are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections, etc.

Ramshyams inbound voice based service offering includes:

Customer Service