Volume Discounts available. Please use Cost Calculator for details.
Standard Shift Timings
Pacific Time
Eastern Time
UK Time
India Time
Shift 1
08:30 AM - 04:30 PM
11:00 AM - 19:00 PM
09:00 AM - 05:00 PM
06:30 AM - 02:30 PM
Shift 2
04:30 PM - 12:30 AM
19:00 PM - 03:00 AM
05:00 PM - 01:00 AM
02:30 PM - 10:30 PM
Shift 3
12:30 AM - 08:30 AM
03:00 AM - 11:00 AM
01:00 AM - 09:00 AM
10:30 PM - 06:30 AM
Q:
How should I get started with your services?
A:
Step 1: The first step is to fill up the sign-up form. Please visit
this
link.
Step 2: This form will help us draft a Service Contract for you.
Step 3: Accept the contract - sign and email it back to us along with the
payment.
We will start the training process which takes about 7-10 days.
Within 2 weeks we will be answering your customer's phone calls /
chat requests / emails LIVE.
Q:
Is there a minimum contract period?
A:
There is no minimum contract period!
You can terminate the contract at any time with a notice of at least 30
days in advance; allowing us to reallocate our resources.
Q:
What is the training process? How are your agents trained?
A:
Do not worry if you do not have a ready training material, most of our
clients do not. Our
training process is very simple.
We request you to provide us all possible information regarding your
products & services. Your previous email correspondence with your
customers is the best material. We study your website and other material
provided by you. We will list down all questions which we feel are vital
for our understanding of your business and email them to you.
Based on your answers we create a knowledgebase for our agents. We then
start to train our agents and there are a series of group discussions
between our Floor Manager & Agents. All new queries are again emailed to
you for your answers.
This way, we will exchange emails with you and by the end of this exercise
we would have understood your business well.
Q:
How will my customer's inbound calls reach you?
A:
Forwarding your customer's inbound calls to us is very simple.
We will provide you with a local phone number of your area (subject to
availability) which will ring at our Contact center in India.
You simply need to forward all your inbound calls to this number. That's
it.
Q:
Which Live chat software do you support?
A:
We support all types of Live chat Software.
Our agents can operate all kind of chat software you have purchased or
leased.
Our
training process is very simple.
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