Phone Support Services Email Support Services Chat Support Services Back-Office Services Standard Terms

Phone Support Services Ramshyam offers the best inbound call centers facility, ensuring every call will be answered, every time, on time. Customers can speak directly to agents through a pool of dedicated numbers and have their queries resolved effectively. The IVR (Interactive Voice Response) can be programmed to route captured calls in a variety of ways, depending on the routing rules that are written into the ACD (Automatic Call Distributor). We also provide direct dedicated phone lines to ensure instant response and avoid delay in line transfer. We pride ourselves in providing high-quality outsourced phone answering services. We are a trusted phone order taking call center serving client in US, UK and Europe. This makes us one of the pioneers of all the inbound call centers of India. Inbound Customer Service Customer support executives, handling customer-initiated telephone calls for client specific programs. This could range from providing billing information, product or service information, placing orders and other activities as detailed below. Ramshyams inbound voice based service offering includes: Pre-sales, Post-sales & Order fulfillment Product enquiries Phone order taking Sales processing Up-selling and Cross-selling Documentations & payment queries Post-sales product support Technical Support / Help desk Troubleshooting for products and services Complaint registrations Guiding customers in collecting information Inquiry Service Product / Service information requests Dealer locator service ATM / POS locator service, etc. Billing Information Queries about account balance Payment information Changes in personal information, etc. Customer Service Application / Claims processing Subscription services Feedback collection for products / service / campaign etc Polling / Media analysis. Effective up-selling and cross-selling to existing customers during call Enrollment services Welcome calls, registration and enrollment for campaign and events etc. Credit Management Credit authorization Credit verifications Collections Verification services 3rd party verifications service Insurance verifications Employment verifications Any many more.....