• Phone Support Services
• Email Support Services
• Chat Support Services
• Back-Office Services
• Standard Terms

We use hosted Trouble Ticket Helpdesk & Knowledgebase Systems which enable our agents to quickly and accurately answer your customer's email. Our ticketing system based Email Answering Services helps us to keep track of the series of follow-up correspondence.
Our Knowledge-base system ensure quick, accurate, personalized & standards based answers to customers emails. Customer support outsourcing, for Email Answering, has gained a lot of credence in the past decade. With quantum increase in the adoption of internet as a meduim for transacting business, it has become imperative to ensure quick and accurate email response to retain customers and ensure repeat sales.

Our Customer Support Representatives are able to quickly and efficiently analyze, and respond to your customer queries. This is what makes our email answering services better than the others'.

We provide a very reliable and flexible system that responds rapidly to customer queries. Over experience we can even conclude that majority of our customers who outsource technical support service to us opt for email answering services. The systems are designed to scan incoming messages and route them to the appropriate agent. All our agents are thoroughly trained and familiarized with the clients products and services.

Use of online knowledge base for information helps provide immediate personalized responses to customer queries. Knowledge base of frequently asked questions and answers are created with clients input & are continually updated and improved based on our agents interactions with customers.

Some of the services offered via email response management are:

Pre-sales, Post-sales & Order fulfillment

• Product enquiries
• Order taking
• Sales processing
• Up-selling and Cross-selling
• Documentations & payment queries
• Post-sales product support

• Troubleshooting for products and services
• Complaint registrations
• Guiding customers in collecting information

• Product / Service information requests
• Dealer locator service
• ATM / POS locator service, etc.

• Queries about account balance
• Payment information
• Changes in personal information, etc.

• Application / Claims processing
• Subscription services
• Feedback collection for products / service / campaign etc
• Polling / Media analysis.
• Effective up-selling and cross-selling to existing customers during call

• Welcome calls, registration and enrollment for campaign and events etc.

• Credit authorization
• Credit verifications
• Collections

• 3rd party verifications service
• Insurance verifications
• Employment verifications